We will always make every effort to provide great service to our clients and give help and advice where necessary.
Please read our T’s & C’s below to ensure you are familiar with them before ordering.

Timescales and order turnaround times
When ordering wedding stationery of any sort, we would expect that clients have allowed plenty of time for the design process, printing and postage times. We strongly advise you consider and factor in our 28 day* order turnaround target when deciding on key dates in your wedding plan.
All prices on this site are in GBP and are correct at the time of publishing.

Postage and delivery
Prices are subject to change, reflecting fluctuations in postage and cost of materials.
Where stated, prices will include postage and packaging costs to addresses within the UK. Postage to addresses outside the UK the additional cost will be calculated and added.

We aim to complete and dispatch orders within 28 days*, but will dispatch them as soon as they are ready.
We cannot be held responsible for delays from other companies we use or for postage delays and strikes etc. but will do everything we can to keep you fully informed of estimated delivery dates etc.

Colours, designs, compositions and font sizes
The colours featured on this site are for guide only and may differ depending on your PC and monitor’s display.
Designs, compositions and font sizes featured on this site are subject to alteration due to factors such as the length of client names, dates and details. We will always ensure that the design and composition accommodates your details as aesthetically as possible, treating each invitation as unique.

Email proofs of stationery will be sent to you to check details and sign-off ready for printing.
(See below for details regarding spelling errors etc.)

 

Images supplied by the client
Italian Invitations will assume that images provided by the clients are their own, or that they have contacted the owner to request permission to reproduce them. Copyright laws regarding images are clear and strict so we advise clients to source their images carefully and respectfully.

Typing errors and details on stationery etc.
We will obviously make every effort to include the correct details and information on all orders by proof reading it.
We will email proofs of your order for you to check over and sign-off to confirm that you are happy with the design,
wording and details and give permission for us to send it to print.

Any errors regarding typo’s, dates, details etc. that are subsequently identified after you have signed-off the order and it has been printed, cannot be changed and Italian Invitations would not be held accountable for them.
Due to the bespoke nature of our products, refunds cannot be given for orders containing errors of the nature stated above.

If you are dissatisfied with any other aspect of the order you receive, please contact us to discuss the matter and we will endeavour to resolve any issues as efficiently as possible. Cases such as these would be considered and dealt with
on an individual basis.

To sum up, we do our best to create unique and exciting products for our clients and will always do
everything we can to maintain quality and satisfaction.

*Every effort will be made to dispatch your order within 28 days. (Orders usually take around 21 days.)

Italian Invitations is a trading style of Phil Norton Design